Troubleshooting

Debug Mode on Windows 10+ / Server 2019+

1. Install CICB.
2. Make sure server.exe and client.exe are not running.
3. Open a notepad to create a text file with content server,client,ccm, then save it into C:\ProgramData\CyberIntelSystems\CICB\debug.txt
4. Launch the components you want to troubleshoot and reproduce the issue. (e.g. server.exe/client.exe/ccm.exe)
5. Submit the debug.log to our customer support team.

IMPORTANT
A running debug log will be created and will grow over time. Make sure to delete the trigger file (debug.txt) once you are done with debugging.

Proxy Issue

Check your system-level and user-level proxy and bypass settings. On Windows, environment inspection through a command prompt can help confirm active proxy-related variables.

Trace Mode on Windows 10+ / Server 2019+

Run Command Prompt as Administrator and use sxstrace.exe when investigating side-by-side or runtime dependency issues.

Example workflow:

sxstrace.exe trace -logfile:"C:\Users\<your-user-name>\Desktop\sxstrace.etl"

Launch the affected CICB component and reproduce the issue, then stop tracing and parse the result:

sxstrace.exe parse -logfile:"C:\Users\<your-user-name>\Desktop\sxstrace.etl" -outfile:"C:\Users\<your-user-name>\Desktop\sxstrace.txt"

Review the parsed trace file for runtime dependency details.