Return and Refund Policy

!!! WARNING !!!
We cannot refund any used retail license once it binds with a Server ID. In other words, if you already purchased a retail license, and it is bound with a Server ID no matter is your Server or Production Server, then that license is considered used and we cannot neither exchange the license nor return and refund the license fee.

Effective Date: 01/01/2022

Thank you for choosing CYBER INTEL SYSTEMS software products and services. We strive to provide high-quality software solutions that meet your needs. However, we understand that situations may arise where you need to request a return or refund. Please read this policy carefully to understand our guidelines for returns and refunds.

  1. Definition
    1. Product and Service Provider: CYBER INTEL SYSTEMS
    2. Used Licenses: for software licenses, once it binds with a Server ID it considers the license is redeemed and used.
    3. Unused Licenses: for software licenses that never bind with a Server ID it will be considered the license is never redeemed and used.
    4. Return Time Frame: 30 days counting started on the same purchase day.
    5. Refund Time Frame: 5~10 business days, different financial institutions’ process time may be different.
  2. Refund Eligibility
    1. Products: We offer returns on Unused Licenses for our software products within the Return Time Frame. After this period or the license is been used, we cannot refund it.
    2. Services: Refunds for services provided by the Product and Service Provider are subject to the terms outlined in the service agreement or contract. Please refer to your specific agreement for refund eligibility.
  3. Eligible Refund Situations
    Refunds may be considered under the following circumstances:
    1. Defective Software: If you encounter technical issues or defects with our software that cannot be resolved within a reasonable timeframe, you may be eligible for a refund.
    2. Duplicate Purchase: If you accidentally purchase the same software product license (Unused License) more than once, please contact our support team within the Return Time Frame to request a refund for the duplicate purchase.
    3. Services: If there is a service sold along with the software, then refunds for part of the service will be considered based on the terms outlined in the service agreement or contract which is not covered by this policy.
  4. Non-Eligible Refund Situations
    Refunds will not be granted under the following circumstances:
    1. Change of Mind: We do not provide refunds for purchases due to a change of mind or a decision to no longer use our software unless the software license remains in Unused License condition and request a return & refund within the Return Time Frame.
    2. Unauthorized Usage: Refunds will not be granted if we detect unauthorized use, piracy, or misuse of our software products.
  5. Request A Refund
    To request a refund, please follow these steps:
    1. Contact Support: Reach out to our customer support team within the refund eligibility period.
    2. Provide Details: Clearly state the reason for your refund request and provide any relevant information, such as your account email, order date, order transaction ID, and total spending details.
    3. Assessment: Our support team will assess your request and determine its eligibility based on our policy.
    4. Refund Process: If your request is approved, we will initiate the refund process using the original payment method within the Refund Time Frame.
  6. Contact Information
    • If you have any questions or need assistance regarding our return and refund policy, please contact us.
  7. Policy Updates
    • Product and Service Provider reserves the right to update this return and refund policy at any time without prior notification. Any changes will be effective immediately upon posting on our website.

!!! WARNING !!!
All subscriptions should be canceled prior PayPal charge. Otherwise, due to PayPal’s non-refundable fee policy, we can only issue a partial refund. The total amount refunded will be your original payment minus PayPal fees (the rate is 3.86%).
e.g. If your original payment is $100USD, then your total refund will be $100USD – $3.86USD = $96.14USD