Troubleshooting

Debug Mode on Windows 10+ / Server 2019+

1. Install CICB software.
2. Make sure neither server.exe nor client.exe is running.
3. Create a new text file, then enter the following: server,client,banner,ccm
4. Save it to c:/programdata/cyberintelsystems/cicb/debug.on (Notice: the file name is “debug.txt“, make sure you enable the “Show file extension” option in your Windows settings.)
5. Launch both server.exe and client.exe, perform normal operation as you need, e.g., activate the license, etc. The log will capture all necessary debugging details.
6. A detailed debug.log file will be created under c:/programdata/cyberintelsystems/cicb/debug.log
7. You can report all error messages back to us for assistance.

Proxy Issue

1. Please check your system-level and user-level proxy bypass settings by using the c:\>set command.
2. Make sure you setup the bypass correctly.

Trace Mode on Windows 10+ / Server 2019+

1. Please run the Command Prompt as an administrator.
2. Enter sxstrace.exe trace -logfile:”C:\Users\<your user name>\desktop\sxstrace.etl”
3. Launch Server/Client/CCM with some operations.
4. From the CMD console, hit Enter to stop the trace.
5. Enter sxstrace.exe parse -logfile:”C:\Users\<your user name>\desktop\sxstrace.etl” -outfile:”C:\Users\<your user name>\desktop\sxstrace.txt”
6. Read the detailed trace from the sxstrace.txt file.