NPO License

Our software is FREE for customers from U.S. Non-Profit Organizations such as the U.S. Government (.GOV), U.S. Armed Forces (.MIL), U.S. Law Enforcement Agencies, U.S. National Libraries, and U.S. Educational Institutions (.edu).

!!! WARNING !!!
There is no way to convert a retail license type to an NPO license type once the license binds with a Server ID. This is due to the one-way encryption. In other words, if you already purchased the retail license and are bound with any Server ID no matter is your Server or Production Server, then we cannot exchange the license.


  1. Please register an account with our Portal.
  2. Create a support ticket. (Choose Help Topic -> [Licensing – NPO])
  3. Follow the instructions provided by that support ticket.

Example of Qualify Customers

  1. All U.S. Government Departments
    Department of States, Department of Energy, Department of States, etc.
  2. All U.S. Armed Forces/Recruiting Offices/ROTC Cadets
    U.S. Army, U.S. Navy, U.S. Space Force, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, etc.
  3. All U.S. Law Enforcement Agencies (LEA)
    Federal Bureau of Investigation, Los Angeles Police Department, Seattle Fire Department, etc.
  4. All U.S. National Libraries
    Argonne National Laboratory, Oak Ridge National Laboratory, Pacific Northwest National Laboratory, Sandia National Laboratory, etc.
  5. All U.S. Educational Institutions (IT Admin Staff Only)
    Middle School, High School, East Los Angeles College, Washington State University, University of Washington, Massachusetts Institute of Technology, etc.
  6. All U.S. Non-Profit Business Entities (IRS 501. c)
    GoodWill, Apache Software Foundation, Bank of America Charitable Foundation,, Apache Software Foundation, The GE Foundation, etc.
  7. *Special Approved by our staff
    Individuals, businesses, organizations, etc.

*: A special permission may be required.
All NPO customers MUST comply with the United States EAR/ITAR/OFAC


  1. The NPO license is NOT for profitable businesses, defense contractors, or government contractors. They need to pay for the license.
  2. The NPO license is NOT for individual use, nor transferable or applicable to others.
  3. The NPO license is renewed annually. You must renew it once a year with a very easy self-help step similar to getting a trial license.
  4. The NPO license is granted based on need.
  5. The NPO license is granted to entities registered in the U.S.
  6. The NPO license is free of charge; this policy is subject to change at any time without prior notification.
  7. If your account has been verified via a top-level domain such as .gov/.mil/.int/.edu, you can add a license via Portal -> CICB -> License.