NPO License

Our software is free for customers from U.S. Non-Profit Organizations such as the U.S. Government (.GOV), U.S. Armed Forces (.MIL), U.S. Law Enforcement Agencies, U.S. National Libraries, and U.S. Educational Institutions (.edu).

!!! WARNING !!!
There is no way to convert a retail license type to an NPO license type once the license binds with a Server ID. This is due to the one-way encryption. In other words, if you already purchased the retail license and are bound with any Server ID no matter is your Server or Production Server, then we cannot exchange the license.


  1. Register an account with our Portal.
  2. Create a support ticket. (Choose [Licensing – NPO] as Help Topic)
  3. Complete NPO status verification.
  4. Add an NPO license(s) via Portal -> CICB -> License -> Add.

Example of Qualify Customers

  1. All U.S. Government/National Laboratories/Federal Agencies
    Department of States, Pacific Northwest National Laboratory, National Security Agency, etc.
  2. All U.S. Armed Forces/Recruiter/ROTC Office
    U.S. Army, U.S. Navy, U.S. Space Force, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, etc.
  3. All U.S. Law Enforcement Agencies (LEA)
    Federal Bureau of Investigation, Los Angeles Police Department, Seattle Fire Department, etc.
  4. All U.S. National Libraries
    Argonne National Laboratory, Oak Ridge National Laboratory, Pacific Northwest National Laboratory, Sandia National Laboratory, etc.
  5. All U.S. Educational Institutions (IT Admin Staff Only)
    Middle School, High School, Community College, Washington State University, University of Washington, etc.
  6. All U.S. Non-Profit Business Entities (IRS 501. c)
    Bank of America Charitable Foundation,, Apache Software Foundation, The GE Foundation, etc.
  7. *Special Approved by our staff
    Individuals, businesses, organizations, etc.

*: A special permission may be required.


  1. NPO license is NOT for any profitable businesses, defense contractors, or government contractors, they need to pay for the license.
  2. NPO license is NOT for individual use and is not transferable or applicable to others.
  3. NPO license is an annually renewed license, you will need to renew it once a year with a very easy self-help step similar to obtaining a trial license.
  4. NPO license is granted based on need.
  5. NPO license is granted to entities registered in the U.S.
  6. If your account has been verified via a top-level domain such as .gov/.mil/.int/.edu, then you can add a license by yourself via Portal -> CICB -> License.